Shipping Policy

At Dieu Clothing, we are committed to ensuring that your shopping experience is smooth and that your order reaches you promptly. Please review our shipping policy for all relevant details.

Contact Us:
For questions or concerns regarding shipping, feel free to contact us at:
📧 dieu.clothingbrand@gmail.com

1. Shipping Destinations

We currently ship to the following regions:

  • Germany: Nationwide
  • EU Countries: Including but not limited to France, Austria, the Netherlands, and Italy.
  • International Shipping: Select non-EU countries (subject to additional fees and customs clearance).

If your country is not listed, please email us at dieu.clothingbrand@gmail.com, and we will do our best to assist you.

2. Shipping Costs:

Calculated at checkout based on location.

3.Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

4. Customs and Import Duties

For international orders, customs fees, taxes, and import duties may apply. These charges are the responsibility of the customer. Please check with your local customs office for more information.

5.Delivery Issues and Missing Packages

If your package is delayed, lost, or arrives damaged, please contact us at dieu.clothingbrand@gmail.com with your order number. We will assist you in resolving the issue.

Return Policies

At Dieu Clothing, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

  • Items can be returned within 14 days of receiving your order.
  • To be eligible for a return, products must be in their original condition, unworn, unwashed, and with all tags attached.
  • Please include your proof of purchase with your return.

How to Initiate a Return

  1. Contact our customer support at dieu.clothingbrand@gmail.com with your order details.
  2. Follow the instructions provided to ship the item back to us.
  3. Once we receive and inspect the item, we'll process your refund or exchange.

Refunds

  • Refunds will be issued to your original payment method.
  • Please allow 5-7 business days for the refund to appear in your account.

Exchanges

If you'd like a different size, color, or item, we’ll be happy to process an exchange. Just let us know during the return process.

Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
  • If the return is due to our error, we will cover the shipping costs.

We strive to make the return process as simple and smooth as possible. If you have any questions, don’t hesitate to reach out to us at dieu.clothingbrand@gmail.com.